Privacy Policy

Introduction

Privacy notice

Your privacy is very important to us, and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to us. This privacy notice tells you what we will do with your personal information from initial point of contact through to after your therapy has ended, including:

• Why we can process your information and what purpose we are processing it for.

• Whether you must provide it to us.

• How long we store personal data for.

• Whether there are other recipients of your personal information.

• Whether we intend to transfer it to another country.

• Your data protection rights.

We are happy to chat through any questions you might have about our data protection policy, and you can contact us via connect@3KnightsTherapy.com

Our lawful basis for holding and using your personal information

If you have had therapy with us and it has now ended, We will use legitimate interest as our lawful basis for holding and using your personal information.

If you are currently having therapy or if you are in contact with us to consider therapy, we will process your personal data where it is necessary for the performance of our contract.

The lawful basis for us processing any special categories of personal information is that it is for provision of psychotherapy treatment.

How we use your information

Initial contact.

When you contact us with an enquiry about our therapy services, we will collect information to help me satisfy your enquiry. This will include:

  • Name

  • Address

  • Telephone Number

  • Date of Birth

  • Issue Requiring Support

  • History of Presenting Issue

  • Social History

  • Medical History

  • Healthcare Professional Input

If you decide not to proceed, we will ensure all your personal data is deleted within 5 working days. If you would like us to delete this information sooner, just let us know.

While you are accessing our services.

Rest assured that everything you discuss with us is confidential.

That confidentiality will only be broken if considered a safeguarding issue or required by Law. We will always try to speak to you about this first, unless there are safeguarding issues that prevent this.

We will keep a record of your personal details to help the counselling services run smoothly. These details are kept securely on laptop/PC and are not shared with any third party. We will keep written notes of each session, these are kept securely, and information is transferred to electronic devices.

After counselling has ended.

Once counselling has ended your records will be kept for a minimum of 2 years from the end of our contact with each other and are then securely destroyed.

If you want us to delete your information sooner than this, please tell us.

Your rights

We try to be as open as we can be in terms of giving people access to their personal information. You have a right to ask us to delete your personal information, to limit how we use your personal information, or to stop processing your personal information.

You also have a right to ask for a copy of any information that we hold about you and to object to the use of your personal data in some circumstances

Data security

If you have any complaint about how we handle your personal data, please do not hesitate to get in touch with us by writing or emailing us.

We would welcome any suggestions for improving my data protection procedures.

We take the security of the data we hold about you very seriously and as such we take every effort to make sure it is kept secure.

We use encrypted devices, passwords and limit access only to the therapist team.

Visitors to our website (“www.HearMinds.com“)

When someone visits our website, we may use a third-party service, to collect standard internet log general information and details of visitor behaviour patterns. Such as:

  • Internet browsing application used.

  • Country browsing from.

  • Page view.

  • Operating system of device used.

These are general count up statistics and contain no personal information about any individual viewing this website. The use of incognito mode or VPN can hide or change these statistics.

We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone.

We do not make, and do not allow other companies to make, any attempt to find out the identities of those visiting our website.

No user-specific data is collected by us or any third party on this website. If you fill in a form on our website, that data will be temporarily stored on the web host before being sent to us.

We use legitimate interests as our lawful basis for holding and using your personal information in this way when you visit our website.